Services · A/R recovery
The claims your last biller left behind are still worth money
When a practice switches billers, months of aging receivables can get orphaned — the outgoing biller stops working them and the incoming one only takes new claims. Here's how a real cleanup is scoped, and what to demand so old money doesn't quietly disappear.
Compare free quotesWhy old A/R gets orphaned
A billing transition is exactly when receivables fall through the cracks. The departing biller has no incentive to keep chasing claims once the relationship ends, and the incoming biller's contract often covers new claims only. The aged claims sit — and every week they sit, more of them cross a payer deadline and become uncollectable. This is the single most common way practices lose real money when they change billers.
What good looks like
What a real A/R recovery project includes
A full aging inventory. Every open claim catalogued by payer, age, and dollar value — you can't recover what nobody has counted.
Deadline triage. Claims worked in order of timely-filing and appeal deadlines, not chronologically, so nothing valuable ages out while low-value claims get attention.
Value prioritization. A worklist ordered by recoverable dollars, so the labor goes where the return is.
Root-cause tags. Why each claim stalled — so the same failure doesn't repeat under the new biller.
A defined end date and reporting. Cleanup is a project, not a subscription: it should have a scope, a timeline, and a final accounting of what was recovered.
The clock you're racing
Every payer sets a timely-filing deadline, and many set a separate appeal window. Old claims that cross those lines are usually gone for good. That's why the honest question to ask any biller taking on a transition is simple: what happens to our existing A/R, and how fast will you work it? A provider who needs your revenue to pause during the switch — or who shrugs at the old pile — is telling you something.
A/R recovery, answered
Should old A/R be a separate project or bundled into the new contract?
Usually a separate, one-time project with its own scope and end date. Bundling it invisibly into ongoing billing is where old claims quietly get deprioritized behind fresh ones. Ask how it's scoped and reported.
How far back is old A/R worth pursuing?
It depends on payer timely-filing and appeal deadlines and the recoverable value of the claims. A competent cleanup triages by deadline and dollar value rather than working the pile chronologically.
What happens to claims past the timely-filing deadline?
Many are lost, but not all — some payers allow appeals with proof of timely original submission or good cause. The point is to identify and work them before the clock runs out, which is why speed matters at transition.
Don't leave the old claims behind
Get competitive quotes, then ask each biller for their transition plan — including exactly what happens to your existing A/R.
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Takes 30 seconds. Free for practices. No obligation.
Free for practices. No obligation.